Laura Smith Dunaief, CPTM Headshot


Courses: Certified Professional in Training Management (CPTM™), Leading Leadership Development Certificate, Measuring the Impact of L&D Certificate, Training Needs Assessment Certificate, Internal Consulting Workshop

Laura has over 20 years’ experience as a manager and director for retail and wholesale financial services organizations, including as director of training and development for Schwab Capital Markets. Prior to leading the training organization, she held roles as diverse as director of customer service Initiatives and manager of correspondent execution services, both for Schwab Capital Markets, and Vice President and Branch Manager of a Boston-area retail brokerage office for Charles Schwab. 

Dan Menden, CPTM Headshot


Courses: Certified Professional in Training Management (CPTM™), Managing Learning Technologies Certificate, Strategic Planning Workshop

Dan has over 20 years of leadership experience in training, human resources and talent management, including five years as the director of dealer training for a major U.S.-based motorcycle manufacturer. He has coached company executives, frontline leaders, hourly employees, small business owners and other learning leaders. 

Rod Keffer, CPTM Headshot


Courses: Certified Professional in Training Management (CPTM™), Leading Leadership Development Certificate

Rod has over 10 years of experience in the training and development field. He brings a unique blend of technical training program development and management experience, as well as over five years of experience managing the training department of a major international steel firm. In his former role as a senior manager of supervisory development, he specialized in designing and facilitating custom, in-house leadership programs aimed at improving the performance and relationship building capability of managers. He has extensive design, facilitation and coaching experience as well.

Dr. Kristal Walker, CPTM headshot


Courses: Certified Professional in Training Management (CPTM™), Training Needs Assessment Certificate, Design Thinking Workshop, Building Diversity and Inclusion Training Programs Workshop, Internal Consulting Workshop

Dr. Kristal Walker, CPTM, has worked in the learning, leadership, and organizational development space for over 15 years helping clients engage people, apply processes, and implement technology to improve human and organizational performance. She currently serves as the vice president of employee well-being at Sweetwater Sounds, where she is responsible for crafting and leading wellness and diversity and inclusion (D&I) training initiatives. She is also a Training Industry Courses instructor, where she teaches the CPTM designation, as well as courses on design thinking and the new D&I Inclusion workshop. When she’s not working, she enjoys a great laugh and creating memories with her family and friends.


Dr. Carol Gravel, CPTM headshot


Courses: Certified Professional in Training Management (CPTM™), Managing Learning Technologies Certificate, Managing Remote Learning Certificate, Design Thinking Workshop, Strategic Planning Workshop

Carol’s diverse career includes corporate, collegiate and consulting roles in talent development. She has worked with Fortune 500 companies where she defined innovative approaches to talent deployment. As an associate professor, Carol architected, developed, managed and taught several online degree programs, and her consulting has focused on helping organizations navigate the changing needs of today’s workforce through strategic planning, metrics/analytics and innovative solutions.

Joe Pierce Headshot


Course: Agile Certification for HR and L&D

With more than 20 years of experience as a program manager and organizational leader, Joseph Pierce has a proven record of success in leading strategic initiatives and managing programs of multiple projects. Specializing in the implementation of training, leadership and information technology programs in corporate, academic and military settings, Joe has successfully managed over 40 strategic projects using Agile, Scrum and Systems Development Lifecycle methodologies. Possessing a B.S. in economics from the U.S. Military Academy at West Point and an M.S. in management and M.B.A from the University of Maryland.

Dr. Paul Leone Headshot


Course: Measuring the Impact of L&D

Paul is an industrial-organizational psychologist with over 16 years of experience conducting return on investment (ROI) case studies and evaluating the impact of employee training initiatives for top Fortune 100 companies such as American Express, Verizon and Nissan. His impact studies have been published worldwide and presented at international conferences. He is the founder of MeasureUp Consulting, where he helps training organizations around the world define the true value they bring to their company’s bottom line. His ground-breaking book, “Measuring and Maximizing Training Impact: Bridging the Gap between Training and Business Results” was published by Macmillan in 2014.

Dr. Paul Leone Headshot

Lisa Hutcherson, CPTM

Course: Leading Leadership Development Certificate

Lisa has have over 30 years of management and leadership experience and has been in the financial services industry for 24 years. Serving on various committees throughout her career, such as the information technology (IT) steering committee, compliance and risk committee and new product development team has allowed Lisa to interact with all lines of business to gain a well-rounded understanding and knowledge of the entire community bank structure.  Her commitment and passion for helping employees be the best version of themselves and to achieve the highest goals made her the perfect fit to help lead the First Federal Bank DE&I, Culture & Workplace Engagement program as well as lead bank wide training development strategies and initiatives.