What you will learn. Professional working on laptop

Delivered in partnership with SoftEd, Training Industry’s Agile Certification for HR and L&D is completed online, over the course of three five-hours days. This live, virtual instructor-led (VILT) course utilizes communities of interest (COIs) to inspire cognitive and social learning through focused discussions, analysis and hands-on application using your individual professional experiences. The ICP-AHR certification from ICAgile is granted upon the successful completion of this course.


Prework includes two short readings and a one-hour video which introduces you to Agile concepts and methodologies, creating a foundation of understanding that you will rely on during and after the class.


Defining Agile and Its Relevance in HR and L&D

  • What is Agile?
  • When is Agile appropriate?
  • Defining problems using the Cynefin framework.

Fostering Agile Teams

  • The effects of structure on behavior.
  • Teams of teams and teaming.
  • Value stream alignment.
  • Shared consciousness.

Agile Mindset

  • Growth mindset and learned helplessness. 
  • Fear system vs. seeking system. 
  • HR seeking systems. 



  • Agile leadership.
  • Servant and adaptive leadership.
  • Psychological safety.

Design Thinking

  • Journey mapping and personas.

Exercise: Craft a persona and map the associated employee persona.

Design Workshop

EPIC 1: Hiring//onboarding.

  • Selecting for ability, social skills and drive.

EPIC 2: Feedback and performance management.

  • Continuous and peer-to-peer feedback.


Design Workshop

Epic 3: Pay and incentivization.

  • Transparency and fairness.
  • Job roles and titles.

Epic 4: Training and development.

List of Job Aids and Resources You’ll Receive Throughout the Program:

  • Agile tools templates (ex. Kan Ban board, persona template, user story card)
  • Employee journey mapping sheet
  • Technical vs adaptive tasks cheat sheet
  • Agile manifesto
  • Agile resource list with over 50 specifically curated articles, reports and presentations, categorized by topic



Visit the FAQs page or contact us to speak to someone directly.




To preview course content, download these job aids:

Link to Employee Journey Map job aid

Link to manifesto for HR development job aid