Your guide to transforming your training function into a high-performing, strategic department that drives business results. 
Table of Contents
Download the Preview
58 pages | Published May 2020
PRICE: $95

Including two job aids to help you apply key insights

A Decade of Research

For over a decade, Training Industry Inc. has studied the key drivers of training organizations’ functioning across industries and companies in order to identify the process capabilities and practices that define great training organizations. This report gives you the first-ever in-depth look at the factors that differentiate high-performing training functions and offers you actionable insights and recommendations to apply to improve your training and development organization’s processes and performance.

Learning in 2020 and Beyond

As the world (and the world of work) changes, learning and development (L&D) departments like yours have an unprecedented potential to impact workplace learning through the continuous cultivation of increasingly diverse and adaptable skills within your workforce. Given your pivotal role in maintaining an ever-changing workforce, understanding the key factors impacting your training organization’s functioning has never been more important. This report offers you an approach to structuring your training department processes and practices to create lasting business impact.

Defining “Great”

The highest-performing training organizations are process-oriented, focused on a holistic view of the training function and how its parts interact. They seek to deeply understand problems and have systems in place that allow them to investigate and identify solutions that work in combination to propel their businesses forward. This process-oriented approach offers a critical competitive advantage to the business they support.

Helping You Move From Good to Great

By evaluating the input of thousands of training professionals, this L&D report provides a number of insights that can help you shift your training organization from good to great, including trends in training organization functioning, as well as the key process capabilities that comprise great training and their associated best practices. The report allows you to benchmark against peer organizations and provides two job aids designed to help you apply the findings in your own company.

Specifically, this guide to optimizing your training team’s impact centers around eight process capabilities that over a decade of research has consistently identified as the drivers of great training organization performance:




Gain more insights before you purchase.


Participate in current industry surveys.


View reports on trends and best practices.

*This report offers a follow up to the well-reviewed book, “What Makes a Great Training Organization?” by Doug Harward and Ken Taylor.