Training Needs assessment what you'll learn image with three professionals having a conversation in a hallway

The Training Needs Assessment certificate program spans eight hours and is completed online, over two half-days. You will take part in a live, virtual instructor-led (VILT) class, that includes ample time for discussion, analysis and an applied case study review. 


Your prework includes reading an article and completing a brief assignment to prepare you for discussions in the live session. 


Introduction to the Importance of Needs Assessment

  • Defining training needs assessment.
  • Needs analysis as a risk mitigation strategy.
  • The needs assessment process.

Related Job Aid: Needs Analysis Project Planner

The 4 Lenses of Needs Assessment (Part 1)

  • How and when to approach needs assessment from four lenses: organization, performance, person and process.
  • The best data sources and strategies for each lens.
  • Activity: Identifying the appropriate lens.

Related Job Aids: Tips for Surveys, Tips for Preparing and Conducting Interviews, Questions for Preliminary Analysis


The 4 Lenses of Needs Assessment (Part 2)

  • Activity: Developing a data strategy.

Making Sense of Data

  • Analyzing your data.
  • What to do when data sources disagree.
  • Determining how to prioritize needs.

Proposing Recommendations and Gaining Buy-in

  • Preparing to give recommendations.
  • Anticipating and addressing pushback.
  • Activity: Communicating your solutions to stakeholders.

Related Job Aids: Communicating Results Via Executive Summary, Recommendations Conversation Worksheet


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Download the Project Planning Checklist to preview the course content:

Link to project planning checklist for training needs assessment job aid