What you'll learn in the Measuring the Impact of L&D Certificate

Spanning eight total learning hours, Training Industry’s Measuring the Impact of L&D Certificate program is completed online over the course of two half-days. This Training Industry course offers the chance to participate in a virtual instructor-led (VILT) class with ample time for discussion, analysis, real-world examples and case studies designed to help you measure training and development effectiveness in your organization.

PREWORK:
  • Interactive eLearning module: Kirkpatrick Model of Evaluation, Level 4 Isolation Techniques, Return on Investment (ROI), Transfer Climate Analysis
  • My Evaluation Plan: Complete a template designed to help you identify your current training metrics and measurement strategies.

DAY 1

APPROACHES TO TRAINING EVALUATION

  • Discussion of your previous experience with measuring training effectiveness.
  • Introduction to:
    • Kirkpatrick’s Four Levels of Training Evaluation.
    • Training and Development Return on Investment (ROI).
    • L&D Transfer Climate Analysis.

LEARNER REACTIONS (KIRKPATRICK “LEVEL 1”)

  • When learner feedback (i.e., “smile sheets”) is important.
  • Level 1 Metrics: Affective reactions versus knowledge acquisition.

LEARNING (KIRKPATRICK “LEVEL 2”)

  • When it is important for you to measure L&D effectiveness and types of learning (e.g., knowledge or skill acquisition, attitude or motivational change).
  • Collecting your training and development Level 2 Metrics and visualizing your training effectiveness results:
    • Pre-post training test
    • Knowledge check
    • Post-training test only
    • Control group
  • Reporting on training and development effectiveness using Level 2 results.

BEHAVIOR CHANGE (KIRKPATRICK “LEVEL 3”)

  • When it is important for you to measure the impact of training and development on behavior.
  • Choosing a methodology to measure training and development effectiveness using Level 3:
    • Pre-post training assessment
    • Post-training assessment/Retrospective pre-training test
    • Control group
    • Multi-rater feedback on training and development relevant behavior
  • Choosing and tracking key performance indicators (KPIs), training metrics and target behaviors.
  • Reporting on training related behavior change.

BUSINESS IMPACT (KIRKPATRICK “LEVEL 4”)

  • When it is important for you to measure training effectiveness.
  • Understanding training and development-relevant business metrics.
  • Identifying the impact your trainees have on your target training metrics.
  • Defining business improvement and understanding sources of training and development data.
  • Isolation techniques and visualization:
    • Control group
    • Participant attribution
    • Participant estimation
  • Reporting on training and development effectiveness using Level 4 results.

DAY 2

RETURN ON INVESTMENT (ROI)

  • Defining ROI/the basics of the ROI formula.
  • Calculating the components of your ROI formula.
  • Understanding your training ROI calculation results.

TRANSFER CLIMATE ANALYSIS

  • Defining the training transfer climate and identifying common factors that impact the transfer of training.
  • Choosing the right climate factors.
  • Collecting L&D climate data.

CASE STUDIES

  • Leadership training evaluation
  • Sales training evaluation
  • Conflict management training evaluation
Capstone Activity
  • Application in Your Own Training and Development Programs: Complete a training evaluation plan for one or more of your learning and development programs.

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Download the Evaluation Plan Template to preview the course content:

Link to evaluation plan for measuring the impact of training job aid

List of Job Aids and Resources You’ll Receive Throughout the Program:

  • Executive Summary Results Template
  • Training Cost Calculator
  • Kirkpatrick Level 3 and 4 “Cheat Sheets”
  • Step-by-Step Guide to Isolating the Impact of Training
  • Visualizing Training Results Template
  • Curated collection of Training Industry resources focused on measuring the impact of L&D including webinars, podcast episodes, magazines, and e-books