Reductions in training budgets have increased skills gaps, decreased economic growth and is killing bottom lines around the world.
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Topic: Global Outlook
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All organizations, regardless of the country where they are headquartered, are struggling with the development and movement of talent to deal with the globally dispersed and culturally diverse workplace and marketplace.
I know you’re probably thinking “My company is based in the United States, I don’t need to offer training in multiple languages.” That may very well be the case, but:
Cross-cultural training poses a myriad of challenges for instructional designers and facilitators beyond what they encounter on domestic initiatives. In cross-cultural learning environments, people bring different values and viewpoints based on their
It was still dark at 5:30 a.m. with a light drizzle falling on the 29,000 runners making their final mental preparations to navigate the windy 13.1 to 26.2-mile course.
A high standard of spoken English is a key commodity in contact centers and shared services, but achieving this standard can be a challenge in offshore operations, where customer service representatives speak English as a second or even third language.
Have you ever encountered disconnects with learners from other cultures? To illustrate this challenge, let's look at an example.
In the past, most organizations developed global leadership skills by expatriating or through globally cross-functional teams. That is yesterday's solution.
Somewhere on a small island located in the Pacific Ocean, a group of 10 employees are settling down in the training room of their call center. The organization has recently been awarded a contract for an aviation firm based in the Middle East.
An immense amount of money is being invested into training employees and for good reason. No matter what industry you are in, technology can only take you so far. Employees ultimately drive a company’s innovation, growth, customer engagement and profits.