Service professionals are often an untapped goldmine for increasing an organization’s revenue. Whether working in a call center or servicing a site, they are the trusted advisors of their customers.
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COVID-19 has made upskilling even more important, not only for business success but for worker survival.
From converting cost savings into revenue generation to the integration of a digital e-governance infrastructure, immersive training is the beginning – and the backbone – of the smart factory.
Much of cross-cultural training bought in the corporate world is the right solution to the wrong problem and yields low return on investment.
One in five CEOs come from sales and marketing backgrounds – making it critical to invest in these skills for early career talent who aspire to develop into future leaders.
Customer experience improvement is not only a buzzword in business today, but a strategic imperative for companies seeking to differentiate their brands through impactful experiences.
Fifty four percent of workers will need reskilling and/or upskilling by 2022 in order for them and their organizations to remain competitive in the quickly changing world of work.
Wherever your organization is on its digital journey, there are ways to include crowdsourcing in your development toolkit — whether it’s enabling employees to generate development ideas or increasing post-learning application and retention.
Learning and knowledge distribution is no longer learning and development’s (L&D’s) sole responsibility and, whether you accept it or not, your employees are finding solutions elsewhere.
Central to the future of work are workers themselves. How can we make sure that our business strategies are considering employees’ needs and supporting their development?