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Topic: Measurement and Analytics
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Only 5 percent of learning and development (L&D) organizations excel at using data to align learning with business, according to a recent Bersin report, and 59 percent have trouble connecting learning with business outcomes.
At 3:35 on a muggy June afternoon in 1975, Eastern Airlines Flight 66, inbound from New Orleans, joined the arrival queue for New York’s John F. Kennedy Airport. A thunderstorm was brewing, and several airplanes ahead of Eastern 66 warned of
Migrating from one learning management system (LMS) to another can be challenging for many organizations. However, with careful planning and the right approach, it is possible to manage this process, pain free.
What is the value of training? This simple question heralded the start of Nestlé’s learning effectiveness journey.
A high standard of spoken English is a key commodity in contact centers and shared services, but achieving this standard can be a challenge in offshore operations, where customer service representatives speak English as a second or even third language.
Getting demonstrable results has long been the “holy grail” for training and development departments. But maybe we should think of it more as our Achilles’ heel.
For those of us in the training and development industry, the quest to measure the results of training is almost as complex and even unattainable as the quest for the holy grail.
This article introduces a way to accurately assess the current ability level of your technical staff members to create the baseline from which you can develop their skills to higher levels of proficiency. This assessment not only helps employees create...