24 Mar 2021
1:00 pm ET 60 mins

The sales world has changed dramatically amid the coronavirus crisis. Gone are the impromptu coffee meetings and face-to-face conversations with prospects. The pandemic will eventually subside, but virtual sales calls aren’t going away. This makes selling — or any customer-facing role — challenging, because it’s more difficult to build relationships, obtain critical information and tailor our sales efforts in a virtual environment.

We must learn how to set and manage the virtual stage to understand customers’ needs. This requires being far more observant of their behaviors, because a small screen or phone conversation is often our only window into their behavioral preferences. Join us for this complimentary Training Industry webinar, sponsored by TRACOM.

You will gain actionable insights on:

  • Interacting with customers, handling objections and gaining their commitment — virtually.
  • Observing customers’ behaviors to determine their SOCIAL STYLE® and needs.
  • Selling virtually in the way a customer prefers to buy, rather than how you like to sell.