Increasing customer retention is a major revenue driver in the subscription economy, often proving to be more rewarding than customer acquisition efforts. Successful customer experiences have a unique and critical impact on customer satisfaction and retention — they can accelerate the entire customer journey from pre-sales all the way to loyalty and advocacy.
Join us for this webinar, where industry expert and thought leader in customer onboarding and success, Donna Weber, and VP Worldwide Sales, Sheila Aharoni, will discuss:
- Why experiences are the main driving force behind customer retention in the new virtual norm
- What are the top hurdles in customer onboarding
- 6 best onboarding practices for higher customer retention