Stop Reporting Completions. Start Reporting the Impact of Training
What do you tell your CFO when they ask what learning and development (L&D) investments returned? Completion rates alone do not answer that question. The Fresh Market, a specialty grocer with 172 locations, connects training to outcomes that matter: stronger retention, workforce readiness and guest satisfaction. By understanding turnover costs by role and showing how effective onboarding helps new team members stay longer and build confidence, L&D can demonstrate meaningful business impact.
Join Shay Dalton, director of learning and leadership development at The Fresh Market, for a look at how the team makes learning a leadership priority. In conversation with Sandra Moran, CMO at Schoox, Shay will share a blueprint for moving beyond check-the-box completions to workforce readiness.
Get practical insights on how to:
- Connect learning to business outcomes executives recognize, such as reduced turnover, workforce readiness and guest satisfaction.
- Calculate turnover costs by role and show how effective onboarding can strengthen retention and demonstrate ROI.
- Use assessments to demonstrate learning, confidence and readiness among new team members.
- Build a culture where investing in team members strengthens the way they care for guests.
Speakers
 | Sandra Moran, Chief Marketing Officer, Schoox As chief marketing officer, Sandra leads Schoox’s global marketing strategy, driving brand, demand and revenue growth. With over 25 years of experience in software and technology, she has developed deep connections with global organizations through her customer-centric approach and has been an advocate and champion for frontline workers and their impact on organizational success. She previously served as CMO at companies including WorkForce Software, LLamasoft and INTTRA, and has held global leadership roles at OpenText and Oracle Hyperion. Sandra holds a bachelor’s degree in business analytics and research from Texas A&M University. |
 | Shay Dalton, Director, Learning and Leadership Development, The Fresh Market Shay Dalton is director of learning, leadership development and corporate communications at The Fresh Market, where she leads a team of leadership development, instructional design, media design and corporate communications professionals who execute learning strategy for all store and corporate Team Members. She has built a field leadership roadmap focused on a strong talent bench and succession planning, launched a learning management system with video-based content and partnered with senior leaders on initiatives such as Impeccable Guest Experience and Curbside Pick-up. She is a past chair of the Women’s Business Resource Group. Her career spans more than 30 years in HR, sales, marketing and communications. Prior to The Fresh Market, she held roles at Avery Dennison and Unifi. She has a B.S. in Marketing Management from Virginia Tech. |