Wednesday, February 10 | 3:00 – 3:45 p.m. E.T.

By redirecting learning efforts to support learners in their time of need and build critical skills within the context of their work, the landscape of learning and development (L&D) is shifting from a focus on processes and tasks to an emphasis on performance-based learning culture. But, how can you ensure your solutions are improving performance? Before the technology and dashboards are deployed, you must create a philosophy, culture and strategy for metrics and measurement to permeate your entire organization.

During this talk, your speakers, Jeff Carpenter – chief executive officer – and Dr. Mitch Weiss – vice president of client services – will discuss how to begin the process of creating a culture of measurement within your organization.

This interactive session will provide easy-to-understand insights on:

  • Defining a metrics and measurement philosophy.
  • Steps to transition to a performance-based culture.
  • Strategic approach to integrating metrics and measurement into your organization.


View full agenda.


Jeff Carpenter, CEO and Founder, Caveo Learning
In addition to his role as CEO and founder of Caveo, Jeff Carpenter works with clients to bridge performance gaps by addressing process improvements, as well as frontline knowledge and skills development. With over 25 years of experience in the learning and development field, Jeff’s specialties include learning strategy, eLearning, instructional systems design, curriculum design and development, organizational development, talent development, business process optimization, and other enterprise resource planning training design and delivery.
Jeff regularly presents at conferences, such as Elliott Masie’s Learning, the Corporate L&D Institute and the Center for Talent Reporting’s Annual Conference, as well as the Society for Human Resource Management’s international conference. He also regularly publishes and contributes thought leadership pieces to Caveo’s website, along with Chief Learning Officer, Training Industry, CIO and Workforce.
In addition to his experience with companies and organizations, Jeff served as an adjunct faculty member at Roosevelt University, teaching instructional systems design and technology-based learning within their master’s program.
Jeff holds a Master of Science in training and development from Roosevelt University and a Bachelor of Science in human resources from the University of Nebraska.
Mitch Weiss, Vice President of Client Services, Caveo Learning
Mitch Weiss has over 20 years of experience in learning and development and consultative services, ranging from establishing new organizations in companies to managing curricula. Mitch has experience in the healthcare, insurance, technical and consultant services industries. His specialties include leadership in organizational restructure and development, team development, technology implementation, curriculum design, eLearning development, performance support, facilitation, project management, and process analysis.
Mitch is currently responsible for leading, developing and managing the learning solutions organization to provide industry-leading, strategic learning solutions with an exceptional client experience, building long-term client relationships while facilitating and ensuring retention. This role requires a strong strategic, collaborative and analytical leadership ability and requires bringing creative, innovative thinking to the table while offering new ideas and solutions to complex business challenges.
Mitch holds four degrees— a doctorate in instructional technology, a master’s degree in instructional systems design, a bachelor’s degree in finance and data analytics, and a second bachelor’s degree in instructional systems design.