Over the past two years, organizations have had to quickly learn to embrace change. To keep up with these changes, learning leaders have tried new approaches to update their technology stack and learning modalities, and while some practices have flourished, others have failed miserably. It takes more than just the adoption of technology to succeed in the future of work — it takes a completely new game plan, strategy and mindset.

During this Leader Talk, BizLibrary’s vice president of strategic partnerships and alliances, Shannon Kluczny will share actionable insights on how to transition organizational and departmental onboarding to a virtual modality and assess employee skills development to ensure a future-ready workforce.

This interactive session will provide key insights on how to:

  • Improve internal communication.
  • Transition organizational and departmental onboarding to a virtual modality.
  • Assess employee skills development.



View full agenda.


Shannon Kluczny, Vice President of Strategic Partnerships and Alliances, BizLibrary

Shannon Kluczny is the vice president of strategic partnerships and alliances at BizLibrary. Her mission is to identify, develop and accelerate all BizLibrary partnerships to produce high levels of product utilization and revenue through engagement, strategy and enablement. She has led customer success and sales teams, and was most recently the chief customer officer. As a BizLibrary veteran for 18+ years, Shannon has contributed to substantial organizational growth and employee development. She’s been recognized as a Customer Success A-Lister, received Zuora’s Subscriber Experience Award and has been named as a Top 100 Customer Success Influencer.