Building AI Fluency That Moves the Business

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Artificial intelligence (AI) adoption is accelerating, yet most businesses are not seeing decision quality, speed or outcomes improve. This session reframes AI fluency as a performance mandate. Discover how your teams can close the real gap from simply using AI to changing how the work gets done through practice and behavior change, turning transformation into measurable results.

During this talk, Tom Kupetis, partner and executive vice president at St. Charles Consulting Group, and Dani Silver, SweetRush solution architect, will examine why AI adoption often falls short of real impact and how leaders can build fluency in the flow of work, turning AI access into measurable business performance.

In this session, you will:

  • Diagnose the behavior gap that keeps AI adoption from showing up in business outcomes.
  • Distinguish between surface use and fluent use across real roles, from sales to HR to analysts.
  • Apply a continuum model that builds fluency on live work, not in a one-time course.
  • Measure what matters: reach, application and performance — not completion rates.

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Speakers

Tom Kupetis, Partner and Executive Vice President, St. Charles Consulting Group, NIIT

Tom Kupetis is executive vice president at St. Charles Consulting Group, a NIIT company, where he leads client growth and shapes the firm’s go-to-market strategy for learning and AI transformation. He brings more than 20 years of experience helping Fortune 500 and global enterprises turn learning investment into measurable business value across strategic transformation, revenue growth, risk reduction and cost efficiency. Before St. Charles, Tom was senior vice president at Conduent Learning (formerly Xerox Learning Services), leading global business development for the learning services business, and a vice president at Intellinex, an Ernst & Young subsidiary. He co-authored The Judgment Void, examining how AI reshapes the way professionals build judgment and expertise. Tom is a frequent voice on AI fluency, arguing that the real gap is not what the tools can do, but the distance between knowing that and changing how the work gets done.

Danielle Silver, Solution Architect, SweetRush

As a solution architect at SweetRush, Danielle Silver helps clients bridge the gap between cutting-edge learning trends and meaningful business impact. Dani is particularly energized by the practical application of emerging technologies, such as AI, to create highly engaging experiences that transform knowledge into long-term behavioral change. Always searching for innovative ways to elevate learning design, Dani is a dedicated collaborator who cares deeply about her clients, making her an instant trusted partner from day one.