Training customer-facing employees to be brand ambassadors is a key to improving customer brand loyalty, customer service scores and sales.
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Topic: Strategy, Alignment and Planning
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Talent acquisition is becoming more competitive as America is closer to full employment than it’s been in a decade.
The era of digital transformation impacts our lives, from the way that we order a taxi to the way that we consume entertainment. How can learning and development professionals prepare their organizations for this transformation?
Learning agility is finding yourself in a new situation and not knowing what to do – but then figuring it out.
Just as the ethic of charity obligates the rich to help the poor survive, so ought the ethic of business obligate employers to help employees become more human.
Wednesday, Area9 announced a $30 million investment from The Danish Growth Fund, a state investment fund in Denmark – an amount described in the press release as “considerably larger” than its previous investments.
In order to help trainers personalize instruction, we must encourage them to develop coaching and storytelling skills that will make content relatable to learners.
In order to keep up with the velocity of the changing workplace and to win the war for today’s talent, organizations must give employees opportunities to learn, grow and develop – and on their terms.
If you are a trainer, consultant, facilitator or anyone else who works with groups, you’ve probably experienced the rule of thirds.
Everyone wants to be a learning organization, and for good reason. Who wouldn’t want to work for a company that has created a culture of learning from and even embracing mistakes as opportunities to gain knowledge?