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One of the enjoyable parts of my job is I get to see what dozens of companies do—and do differently—for sales training. Some are amazingly effective, and some bash their heads against the wall year after year trying to figure out why it isn’t...

What Your Sales Team Needs to Know

2 min read
Ongoing sales training is essential for every organization. Sales are a unique and ever-changing skill; however, sales programs are too often standardized and forgotten.

Factors that Impede the Growth of the Mid-Level Performer

2 min read
My firm was engaged to assess what impedes upon the growth of a mid-level performer. The study was conducted over a period of 18 months and included over 1,000 salespeople and approximately 60 managers.
As a trainer, it is common to hear complaints like these from sales reps: “I don’t have time for training.” “By the time I get back to my territory, the information is obsolete.” “I need the information just before a sales call.” “Training...

Using Salesforce to Prove Your Training ROI

2 min read
Smart companies know that a well-trained workforce is a competitive advantage. These organizations are not content with qualitative analysis of their learning program.

Satisfied Customers Don’t Just Happen

2 min read
Why do some businesses thrive and others struggle? There are countless possible reasons including location, product selection, marketing and investment capital. However, oftentimes it’s the way customers are treated.

Selling: Art or Science?

2 min read
There’s a common belief that it takes a combination of both art and science to be a successful salesperson, that is, a balance of both innate ability and systemic organization.