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We are all story tellers and create our lives based on the stories we tell and the way we tell them. We are agile with this skill, even when we aren’t aware of our constant practice. And as a coach, I listen to hear how easily people change their...
A competency model is a framework for defining the skill and knowledge requirements of a job. It is a collection of competencies that jointly define successful job performance.

We Are All Connected

3 min read
In last month’s blog, I discussed what I call ‘no-normal’ dynamics and their impact on all of us collectively and organizationally. But, what about the effect on each of us individually? What about the interpersonal impact?

Working From Home: Yea or Nay?

6 min read
Millions of people all around the world are starting their workday and deciding whether to have one more cup of coffee and whether to even get dressed for the day. Many will have a teleconference from their home office or kitchen. But, there will be some...

Leading for Growth in a No-Normal World

4 min read
There is no ‘normal’. The consensus is that it could even take another decade before any ‘new normal’ settles out of the clutter and discord that make up our daily lives. It’s not just my opinion. I’ve conducted in-depth interviews with...

Attention Span and Performance Improvement

2 min read
Few training professionals would be willing to make the following argument: "Knowledge acquisition is not a major component of performance improvement." The truth is, if employees don't learn (or acquire knowledge of) how to do something (or do something...