In last month’s blog, I discussed what I call ‘no-normal’ dynamics and their impact on all of us collectively and organizationally. But, what about the effect on each of us individually? What about the interpersonal impact?
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Millions of people all around the world are starting their workday and deciding whether to have one more cup of coffee and whether to even get dressed for the day. Many will have a teleconference from their home office or kitchen. But, there will be some...
There is no ‘normal’. The consensus is that it could even take another decade before any ‘new normal’ settles out of the clutter and discord that make up our daily lives. It’s not just my opinion. I’ve conducted in-depth interviews with...
Few training professionals would be willing to make the following argument: "Knowledge acquisition is not a major component of performance improvement." The truth is, if employees don't learn (or acquire knowledge of) how to do something (or do something...
As the first month of 2013 winds down, most new year's resolutions will start to fall by the wayside. Everyone has good intentions but unless you are truly committed to change - or have a great coach! - most people fail miserably in keeping to their...
We’re all now painfully aware of the phrase, “new normal.” You hear it everywhere: ABC News, Fox, NPR, even The McKinsey Quarterly. The details involve dropping wages, job scarcity, reduction in force, and economic and political upheaval across a...
One of the best ways to motivate a team and produce phenomenal results in the workplace is by using positive reinforcement. When positive reinforcement is used, you focus less on what people are doing wrong and more on what they’re doing right.
There’s no doubt about it, training is important. It helps people succeed at their jobs, becoming more efficient and effective in the workplace. There are those people who are self-motivated and make the time for training on their own, learning for the...
I was in the business of Broadcasting for 20 years before I become a coach. As a result, I also spent a lot of time at live concerts entertaining customers where I had a very different experience and interpretation of “feedback.” For three decades...