Research indicates that 70 percent of a company’s budget is typically dedicated to human capital expenses. With so much financially at stake, it’s no wonder that organizations are looking for ways to efficiently and effectively maximize their...
Back to Articles
Topic: Performance Management
Most Recent
Our mindset is the way we think, filter our thoughts and make meaning of a situation. Is mindset fixed, or can we change it – and help others change theirs?
Do less, not more. Sounds pretty “Zen,” doesn’t it? But guess what? It works.
It’s important to keep spirits high to ensure that your shop gets the most it can from the holiday rush. Here are five tips to help you keep your retail staff motivated this year.
As companies look to managers to identify, shape and engage next gen leaders, managers need to be empowered with the knowledge, practice and coaching frameworks to be successful.
Our learners need to see why learning matters to them, why it will make their lives better. They need to believe the course will improve something they value. In short, they need to be sold.
The organizational ecosystem must be centered on real human needs, fostering social existence and learning. There are five generation agnostic hallmarks that have proven to reliably promote effective learning.
As we learn more about the brain, it appears that there is a new trend on the horizon: 95 percent of brain activity is unconscious—and in order to tap into the full potential of our employees, we have to train them to unleash the power of the...
A high standard of spoken English is a key commodity in contact centers and shared services, but achieving this standard can be a challenge in offshore operations, where customer service representatives speak English as a second or even third language.