What is the value of training? This simple question heralded the start of Nestlé’s learning effectiveness journey.
Back to Magazine Articles
Topic: Measurement and Analytics
Most Recent
A high standard of spoken English is a key commodity in contact centers and shared services, but achieving this standard can be a challenge in offshore operations, where customer service representatives speak English as a second or even third language.
Getting demonstrable results has long been the “holy grail” for training and development departments. But maybe we should think of it more as our Achilles’ heel.
For those of us in the training and development industry, the quest to measure the results of training is almost as complex and even unattainable as the quest for the holy grail.
This article introduces a way to accurately assess the current ability level of your technical staff members to create the baseline from which you can develop their skills to higher levels of proficiency. This assessment not only helps employees create...
Data is now a ubiquitous element of our lives. Voluminous amounts of data are produced across a wide spectrum of industries and applications, collectively referred to as “big data.” Big data is more and more pervasive, and experts are exploring its...
Have you ever encountered disconnects with learners from other cultures? To illustrate this challenge, let's look at an example.
In today’s hyperconnected and technologically-driven work environment, successful organizations must constantly plan, respond and adjust to ever-changing market conditions in order to maintain a competitive advantage.
For those of us that manage others, effectiveness is largely driven by the skills and motivation of those that report to us. So whether you are a CIO, IT division leader or a front-line manager, you need to spend the time to assess the currents skills,...