Many SaaS companies don’t even think in terms of monetizing customer training. They are product companies that typically have little to no interest in being in the services business, beyond what is minimally required to get customers up and running. ...
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This is the second in a series of three articles on the secrets of SaaS training. The first article, Secrets of SaaS Training: Design, explored approaches to designing SaaS training, and how it differs from traditional models. This article explores best...
Part one of a three part series: Software as a Service, or SaaS applications, are different in the way they are purchased, consumed and supported, but at the end of the day, they are just tools people use to get things done. There is nothing fundamentally...
Imagine this: Your sales rep is about to make a call to your largest customer.
Nothing takes the place of repetitive skill practice to prepare people to perform their jobs effectively. At most companies, the skills that we want our employees to demonstrate in their jobs have been well defined. We know exactly how we want our sales...