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Topic: IT and Technical Training
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Back in the day, when a company received a service request, a receptionist would schedule a local field technician who arrived within an agreed upon window of time, fixed the problem and drove on to the next job.
If the students in a corporate call center training session miss a key concept, it might lead to a loss of profits or customer confidence. If soldiers in a military training class fail to learn or retain certain concepts, it could lead to a loss of life....
Here’s an oft-quoted but illustrative fact about computing: the smartphone you've been walking around with in your pocket or purse is terrifyingly powerful compared to all five of the IBM System/360 mainframe computers that supported the Apollo 11...
The world of IT training is in the midst of an evolution. The successful adoption of video instructor-led training (VILT) fulfills the customer need and is a result of the convergence of timing and technology.