Generally for those in the training industry, when trying to solve a problem, it’s a lack of skill or knowledge that’s the issue.
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Topic: Content Development
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With 77 percent of U.S. companies currently offering online corporate training programs, e-learning is rapidly becoming an essential tool for employee training and business performance optimization.
Your call center could be the single most important touch point for your customers. A survey by Forrester showed that close to 80 percent of the general public still prefers to contact customer service by phone, making it a highly strategic business...
Instructional designers often want a means to continuously hone their instructional design skills. However, traditional methods to do this may not be satisfactory. An alternative is gamification.
How can you learn anything in 60-seconds?This is the most commonly asked question about microlearning and its training value in today’s workforce.
There’s a great deal of science in the world related to learning retention. While experts disagree on the exact percentage of knowledge retained from different instructional methodologies, there’s no argument that active learning is more effective...