Your call center could be the single most important touch point for your customers. A survey by Forrester showed that close to 80 percent of the general public still prefers to contact customer service by phone, making it a highly strategic business...
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Topic: Content Development
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Instructional designers often want a means to continuously hone their instructional design skills. However, traditional methods to do this may not be satisfactory. An alternative is gamification.
How can you learn anything in 60-seconds?This is the most commonly asked question about microlearning and its training value in today’s workforce.
There’s a great deal of science in the world related to learning retention. While experts disagree on the exact percentage of knowledge retained from different instructional methodologies, there’s no argument that active learning is more effective...
Today, more than ever, C-Suite executives are charged with delivering more with less while leading increasingly complex organizations in a rapidly changing, risk ridden, global economy.
Disengagement— everyone has experienced it. After a few years (or even months) on the job, monotony and habituation inevitably set in
Did you create those turnkey PowerPoint training decks or mandate that employees receive training at specific times, regardless of their commitments?
Microlearning is a way to solve the problems facing educators and trainers of today: dwindling attention spans, knowledge workers with less time, companies’ shrinking budgets, and perhaps most challenging –technology’s rapid evolution that makes it...