Workshop Session | Wednesday, June 27 | 2:50 – 3:35 p.m.
Track: Strategic Alignment

Today’s learning professionals are faced with unprecedented challenges in their quest to keep pace with the speed in which valued skills and capabilities are sweeping the workforce. Coupled with the added complexity of ubiquitous learning, disruptive technologies and multi-generational workforce diversity, we can safely agree that the time is now for learning and development functions to reboot. This presentation will share how Blue Cross and Blue Shield of North Carolina’s Enterprise Learning and Development/Blue University is transforming from a dynamic one-size-fits-all approach to a personalized learning model that is rooted in the employment experience. During this session you will learn how our evidence-based approach is positioning us to reduce the cost of learning, improve stakeholder satisfaction, align to value-based business outcomes and gain efficiencies.

What will you learn?

  • How to galvanize and align leadership around your case for change and the desired outcomes
  • Establishing an “A-Team”- the right people in the right roles focused on the right capabilities
  • Shift from controller to facilitator
  • Tell your story in the language of the business using data


Adrienna (Adri) Maisonet Morales, MSOP, PMP, Vice President of Enterprise Learning & Development, BlueCross BlueShield of North Carolina
Adrienna (Adri) Maisonet Morales is the vice president of the award-winning Enterprise Learning & Development and Blue University at Blue Cross and Blue Shield of North Carolina. She joined Blue Cross as a leader in commercial and government operations in 1997 and continued to take on increasingly complex roles and assignments throughout the organization before leading Blue University in 2008. In her current role, Adri is responsible for ensuring a viable talent pipeline by developing and executing the organization’s learning strategy, leading the enterprise training shared services operation and facilitating a learning culture.