Workshop Session | Wednesday, June 27 | 2:50 – 3:35 p.m.
Data & Measurement

With the growing popularity of online and advanced learning technologies, more data on learner performance and training effectiveness are becoming available at a rapid pace. Even with these resources, learning and development professionals struggle with how to collect, gain access to, and use data to make informed decisions about training programs. In this interactive session, you’ll first hear from internal and external evaluation consultants who will give a brief overview of measurement strategies for evaluating training programs. This will be followed by a group activity designed to promote the application of the measurement techniques discussed in the session within a case example.

What will you learn?

  • Understand the most commonly used measurement strategies for evaluating training programs
  • Identify data collection techniques associated with common evaluation strategies
  • Discuss approaches for using relevant training evaluation data


Amy DuVernet, Director of Certification Programs, Training Industry, Inc.
Amy DuVernet is the director of certification programs at Training Industry, Inc., where she oversees all processes related to Training Industry’s continuing professional education programs, including development and evaluation. Prior to joining Training Industry, she worked as a business consultant designing and evaluating organizational interventions in a variety of industries. She holds a Ph.D. in industrial-organizational psychology from North Carolina State University and is a Certified Professional in Training Management.
Chris Kubisiak, Managing Consultant, PDRI
Chris Kubisiak is a managing consultant in talent solutions at PDRI, a CEB company. He has worked with many clients to address a broad variety of human capital challenges, including training outcome measurement and program evaluation. In addition to his work with PDRI, he has worked as an independent consultant on a variety of projects in areas such as training, selection, automation of career guidance programs, and test validation. He also enjoys executive coaching and working on custom leadership development. Dr. Kubisiak has written and co-authored over 30 technical reports, book chapters and other publications, and has presented PDRI’s and his own research at professional conferences and military consortia. He earned his Ph.D. at the University of South Florida.
Cristina Gutierrez, Senior Manager Learning Operations, Marriott International
Cristina Gutierrez is currently a senior manager learning operations at Marriott International. In her role, she leads the compliance reporting for global learning initiatives and supports learning measurement projects focusing on evaluating programs to show the impact of the programs on the business. Prior to her current role, she worked at McKinsey & Company driving learning analytics to measure the effectiveness of leadership development within the global consultant journey. She has also gained experience within other I/O areas such as design and development of training, selection assessments and organizational development projects. She received her M.A. in industrial-organizational psychology from the University of West Florida and her B.A. from Agnes Scott College.
Jessica Thornton, Analytic Consultant, Wells Fargo
Jessica Thornton currently works as an analytic consultant at Wells Fargo in corporate human resources with a focus on strategic use of human capital data. In her role, she consults with business leaders to align analytics approaches to strategic need, and identifies core and common approaches for human capital analytics. In previous roles, she worked in a center of excellence for learning and program evaluation at Wells Fargo, and also worked in higher education measuring learning and managing change to a culture that embraces continuous improvement through program evaluation. She earned her M.A. at the University of North Carolina at Charlotte, and her B.A. at North Carolina State University.
Tiffany Poeppelman, Head of Sales Productivity, LinkedIn
Tiffany Poeppelman is the head of sales productivity across LinkedIn’s international offices. She drives operational excellence and a culture of learning for a diverse array of sales professionals. Prior to joining LinkedIn, Tiffany was an evaluation project manager within Google’s PeopleDev group. She is passionate about providing strategic solutions in a continuously evolving tech landscape, and serves as a trusted business leader and advisor by forging novel solutions with measurable impact. Tiffany is a board member for Women in Tech, a columnist for the Society for Industrial-Organizational Psychology’s (SIOP) quarterly TIP publication, and the Task Force Chair for the SIOP Content Initiative (SCi). She received her master’s degree in industrial-organizational psychology from Northern Kentucky University, and her bachelor’s degree in psychology from Bowling Green State University.