Your customer has a business issue and they quickly determine that an e-learning course is the solution. You hear statements like, “Training didn’t work the first time!” or “A new online course will work!” An online solution may be required, but imagine helping your customer determine the root cause of a business issue and potentially divert what looked like a training issue to the true source, saving your organization time, effort and expense. The concept of performance consulting is becoming a highly effective and strategic part of training organizations, helping customers clarify business problems and uncover root cause, determining if training is “to be” or “not to be” a contributing factor. Using performance consulting techniques, recently implemented at Southwest Airlines, this session will demonstrate real-world examples and provide takeaways to help you clarify business problems and determine root cause in your own organization.
|Dan Duren, Learning Consultant, Southwest Airlines University
As a senior leader in the learning space, Dan has utilized corporate training strategies and innovation to equip organizations in becoming more effective in the areas of developing employees with knowledge and skills they need to succeed. Over the last 25 years, Dan’s experience has included a vast array of roles including leadership, development, virtual and classroom instruction, e-learning development, web development, learning systems management, and learning consulting across multiple industries including marketing, finance, restaurant and manufacturing. Dan is currently an internal Learning Consultant for Southwest Airlines University in Dallas, Texas.
In his off hours, Dan spends time with the family playing Dad to two teens and working on the honey-do list for his wife. Amongst many outdoor activities, Dan is also a professional sports photographer in his spare time. Church has always been a big part of his life as he currently leads a small Bible study group of high school boys.