TICE Virtual Conference: Developing an L&D Blueprint

Despite the trend toward self-directed learning, employees are struggling to find time to learn. Every company must ensure that its workforce is not stagnating. Encouraging employees to search your learning management system (LMS) is not enough. In many organizations, compliance learning takes time away from professional development, and busy managers are often hard pressed to locate relevant learning for their teams.

In this session, presenter Jeremy Kestler will share how SAP, through its Time to Learn program, designed persona-based learning maps to support manager-employee development discussions. Employees in participating organizations are assigned a “learning persona” based on their role. Skills and learning activities are then varied based on the needs of different groups.

This interactive session will provide easy-to-understand insights on:

  • How to identify and define a learning persona.
  • Organizing learning recommendations based on learning personas.
  • Creating a single view of required and recommended learning activities.
  • Helping employees focus on future skills.
  • Providing estimated target hours to spend on learning.
  • High-tech and low-tech tools for organizing learning.


Jeremy Kestler, Learning Strategy Consultant and Internal Coach, SAP
Jeremy Kestler is a member of the learner experience team at global software leader SAP. He has worked in learning and development (L&D) for 15 years, including 10 years with SAP, during which he has held roles such as director of learning for SAP’s global marketing organization. He is an International Coach Federation (ICF) certified executive coach and works with internal employees through SAP’s global coaching program. Jeremy led learning for Caliper, a human resources consulting firm and worked in global marketing at The Coca-Cola Company. He has experience across several industries, including technology, brand identity and marketing, microbusiness and non-profit development, and consumer products. He has a Bachelor of Arts in English from Princeton University and a Master of Business Administration from the McDonough School of Business at Georgetown University. Jeremy lives in the Princeton, New Jersey area.