Thursday, September 3 | 2:00 – 3:00 p.m. E.T.

Change happens. Learning and development (L&D) professionals know how to manage change, but do the same risk management practices apply amid major disruptions, such as COVID-19? Your instincts may say slow down, evaluate and carefully develop a full-blown strategy. Disruption breeds uncertainty. Without quick acceleration, you risk your strategy becoming irrelevant. Decide more quickly, choose just-in-time resources and communicate often.

Join us for this TICE Virtual Conference session. Coleman Williams, senior manager of talent operations, and Maggie Redling, manager of learning and development, of AvidXchange will share their stories managing L&D through COVID-19 and how leaning into change makes all the difference.

What you will learn:

  • The benefits of bite-sized, on-demand learning resources.
  • The importance of authentic – and slightly over – communication.
  • The payoff of imperfection and using agile and iterative learning to drive your L&D strategy.


Coleman Williams, Senior Manager of Talent Development, AvidXchange
Coleman Williams is a senior manager of talent development for AvidXchange. While he started his career teaching business to high school students, he found his passion in helping organizations focus on the future and build cultures of learning. It is his role to develop, fine-tune, and implement talent processes and tools to align with business strategy and improve employee experience.  
Maggie Redling, Manager of Learning and Development, AvidXchange
Maggie Redling is a manager of learning and development at AvidXchange. Growing up, she was always the young girl playing teacher. While her students have changed from stuffed animals to employees, her motivation to help others see potential in themselves hasn’t. Maggie’s research-oriented approach aids teams in choosing the right training intervention at the right time while her positivity allows her to build meaningful relationships.