Thursday, September 3 | 11:00 a.m. – 12:00 p.m. E.T.

Change comes at you fast. As if disruptive technologies – such as process automation, machine learning and artificial intelligence – weren’t challenging enough for learning and development organizations to keep pace with, we must now pivot to address business continuity needs associated with widespread remote work policies during the COVID-19 pandemic. Through this unprecedented time, organizations have come to realize that a continuous learning culture in the face of environmental volatility, uncertainty, complexity and ambiguity is a strategic imperative that they can’t afford to ignore.

Learn how Blue Cross Blue Shield North Carolina is creating an adaptive, personalized and digitized learning infrastructure that enables learning in the flow of the new normal to meet the needs of tomorrow’s workforce.

What you will learn:

  • Selling the business case for change.
  • Defining your learning ecosystem.
  • Gaining learner and leader buy-in and adoption.
  • Measuring success.


Adri Maisonet Morales, Vice President, Blue University at BCBSNC
Adrienna (Adri) Maisonet Morales is the vice president of the award-winning enterprise learning and Blue University at Blue Cross Blue Shield of North Carolina (BCBSNC). With over 29 years of leadership experience across various industries and disciplines, Adri has established a solid reputation as a trusted workforce development expert and thought leader.

With a passion for talent development, Adri serves on the boards of the North Carolina Business for Education, Durham Compact, Center for Talent Reporting, Chief Learning Officer and the Durham Chamber of Commerce. With a spirit of paying it forward and giving back, Adri actively volunteers for a wide range of civic and community opportunities.

As an accomplished speaker, Adri enjoys sharing her knowledge across the country on topics ranging from corporate learning, workforce development, and a host of motivational and skill-building topics that inspires people to achieve their personal best.

Among many educational achievements, Adri holds a Bachelor of Science in leadership development, a Master of Science in organizational performance from Bellevue University and a Master of Business Administration from Penn State University.