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A savvy facilitator observes the body language of their participants to gauge interest and engage. While an online environment lacks the face-to-face interaction, every drop-off, click, or share is a learner shouting their likes and dislikes. These actions are the digital body language equivalents of the eye rolls, smiles and arms-crossed in the classroom. But are we paying attention? Learn practical ways to use data you already have access to in ways to uncover valuable insights and make design decisions with better results, increased engagements, and save your content from the digital dustbin.

Join this TICE Virtual session as speaker, Lori Niles-Hofmann, director of digital learning, will walk you through all of the ways to easily leverage data already available to you – without fancy Excel spreadsheets or advanced data analytics. Go beyond measuring completions and learn to understand engagement to make your content sticky and relevant.

This interactive session will provide easy-to-understand insights on:

  • Conducting more effective and efficient performance consulting conversations using data
  • How data can challenge assumptions about how and what we design
  • Making faster and relevant design decisions backed by data


Lori Niles-Hofmann, Director of Digital Learning, Scotiabank
Lori Niles-Hofmann is a senior learning adviser with 15 years of global experience in industries ranging from finance, consulting and marketing. She has led through the L&D alphabet starting with the old CD-ROMs up to the LMS and onward to AR and VR. She is the author of the e-book “Data-Driven Learning Design,” which is about increasing engagement with learning content beyond measuring completions. Lori blogs regularly at