While L&D professionals are pretty good at measuring employee training, that doesn’t always translate neatly to measuring the impact of customer and partner training, or even knowing where to start.
Tag: virtual customer training
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WorkRamp today announced WorkRamp for Zendesk, a new offering for support teams designed to provide training directly in the context of the most critical customer support conversations.
Thought Industries, a leading provider of customer training and learning software solutions, announced today that it has received a strategic growth investment from Luminate Capital Partners, a San Francisco-based private equity firm.
The importance of delivering thorough training during customer onboarding cannot be overstated. Master it, and new customers are much more likely to become reliant on your services and stick around.