A systematic alternative to both rote learning of service instructions and sporadic face-to-face training is online customer service training via online courses on learning management platforms.
Tag: video training
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Interactive videos can train your customer service reps with the soft and technical skills they need to keep your customers coming back for more. Here's some tips to get started delivering successful customer training videos.
How can you create memorable training if you have a lot to cover? The three-act structure used in films and commercials will help you improve retention.
Kaltura, Inc., the video experience cloud, today announced it has publicly filed a registration statement on Form S-1 with the U.S. Securities and Exchange Commission (“SEC”) relating to a proposed initial public offering of its common stock.
Thought Industries, the world's leading B2B customer education and external training platform provider, today announced a partnership with Bongo, a leading video assessment provider.
It is a brand-new year, so here are four pillars that will help you use video to take your training to the next decade in 2021.
simpleshow, the market leader for explainer videos, is now making its intelligent simpleshow video maker available in Microsoft Teams.
ej4, a leading provider in eLearning training solutions, has created a new series that puts “Voting Essentials” in easy-to-digest, short videos.
Video is a unique beast that companies and employees are beginning to embrace, especially given the rise in remote work and virtual training.
The creative comedy, compliance, content creation team at L&E announces their newest corporate risk learning library, Tales from the Hotline.