To make the customer buying experience about the customer — whether he or she is a lead, a prospect or a longtime buyer — sellers need to act on the opportunity to establish a connection at all stages of the sales cycle.
Many IT professionals earn certifications to develop their skills and advance their careers. But what’s the value of those certifications to them and to the businesses they work for?
There’s a better way to demonstrate the value of coaching. It starts with a disciplined approach to defining and measuring the success of each engagement.
Learning professionals need to prove the value of their programs to leadership by continuously closing the gap between current practices and best practices to navigate from L&D to profit.
The future of work is already here, and it looks like this: 60- to 70-year careers, jobs that weren’t around 10 years ago, and a decreasing half-life of skills.
It is time to step away from the old, soon-to-be-obsolete model. Building and delivering effective solutions takes new mindsets and capabilities.
The conversation that began with Kirkpatrick and continues with Phillips takes place at virtually every training conference, is represented as an article in almost all training publications and is a topic of debate whenever training professionals meet.
Planning to grow your most strategic customer relationships is a game-changer for many salespeople and account managers, but if you haven’t added this best practice to your arsenal of success tools, you may be wondering how to get started.
So, what’s the real value of a great employee onboarding program? Here’s a good starting point.
Personal breakthroughs lead to organizational breakthroughs. Here are tips on how HR and talent directors can ensure that personal development is at the forefront of their business.