There’s a better way to demonstrate the value of coaching. It starts with a disciplined approach to defining and measuring the success of each engagement.
Today’s L&D departments are getting better and better at showing how they deliver measurable value to the organization. Leading companies have set a new standard for advancing the value of learning.
You know that customer training creates happier customers, delivers a consistent brand experience and drives more repeat purchases. But, what’s the best way to prove the value of your training program to your boss or your boss’ boss?
The conversation that began with Kirkpatrick and continues with Phillips takes place at virtually every training conference, is represented as an article in almost all training publications and is a topic of debate whenever training professionals meet.
Planning to grow your most strategic customer relationships is a game-changer for many salespeople and account managers, but if you haven’t added this best practice to your arsenal of success tools, you may be wondering how to get started.
So, what’s the real value of a great employee onboarding program? Here’s a good starting point.