Acknowledging that you cannot climb into someone else’s brain, that people tend to resist obvious attempts at making them accountable, and that some of this process is going to have to be sneaky, here are techniques to create accountability in your team.
Missed deadlines, decreased productivity, low morale and a culture of fear are all symptoms of a lack of trust and effective communication among team members. L&D can help build the trust and communication skills needed for team members to succeed.
At the heart of organizational success is a work environment where information and ideas flow freely – where interaction safety is the norm. While many organizations say that they aspire to this level of safety, few organizations are achieving it.
Many people have difficulty handling emotionally charged discussions and conflict, managing emotions, and communicating authentically. The inability to deal effectively with high-stakes conversations also costs organizations an enormous amount of time and
Your sales team is dynamic and sharp. They’ve done their homework, they’ve memorized the data and they know which clients to target. So, why did they fail to close the deal?
By spelling out both the problems and solutions, L&D professionals are equipped to save the day, end the conflict and rescue all survivors. (Rescuer life-lines are also provided).
If you ask an L&D professional what they have in common with their colleagues in Sales, you would probably expect them to say, “Not much.” Yet, even though Sales and L&D have different goals, motivations and pressures, they share the same need to sell.