Your sales team is dynamic and sharp. They’ve done their homework, they’ve memorized the data and they know which clients to target. So, why did they fail to close the deal?
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By spelling out both the problems and solutions, L&D professionals are equipped to save the day, end the conflict and rescue all survivors. (Rescuer life-lines are also provided).
If you ask an L&D professional what they have in common with their colleagues in Sales, you would probably expect them to say, “Not much.” Yet, even though Sales and L&D have different goals, motivations and pressures, they share the same need to sell.
Whether you’re a B2B or B2C business, a manufacturer or a retailer, or something in between, you are engaged in commerce, and the foundation of commerce is trust.
Last month, I suggested several “must-have” actions to create a “Year of the Team Member” and develop a customer-centric culture in your organization. After you have implemented those must-haves, here are the next steps to follow.
Also known as the inner critic, imposter syndrome is that nasty voice that tells us we are a fraud. It might say things like, “Who are you to [do this, charge that, lead this]?”
How are employees treated every day in your work environment? Are they treated with trust and respect? Are they validated for their efforts and their accomplishments?
Today’s workforce has more potential than ever before. Employees have access to better technology and are better educated, managers have a deeper understanding of team dynamics, and the competitive desire to achieve more is always part of the game.
When it comes to building credibility, I’ve learned there’s no escaping time.
Influence fills the gaps between success and failure.