With new advances in artificial intelligence (AI), augmented reality (AR), virtual reality (VR) and machine learning, technology is transforming the training industry at an accelerated pace.
Tag: trends
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A high standard of spoken English is a key commodity in contact centers and shared services, but achieving this standard can be a challenge in offshore operations, where customer service representatives speak English as a second or even third language.
This is the time of year that our team at Training Industry reflects and takes inventory of the ideas that have impacted our industry over the past 12 months, and a look ahead to the trends that will impact our business moving forward.
The key trends for 2017 reflect how the training industry continues to evolve. And the trends we see are not those flash in the pan, short term, hot applications – but rather, changes to the market that will have a lasting impact for years to come.
Innovative tools like smartphone profiling apps are being used to identify candidates with the right skills and experience. This same digital revolution has also brought an array of tools that hold promise for leadership development.
This is the time of year that our team at Training Industry reflects and takes inventory of the ideas that have impacted our industry over the past 12 months.
A learning professional must be able to separate fads from trends. The ability to distinguish between the two allows the professional to avoid jumping on a bandwagon versus becoming an organizational thought leader.