Cultural awareness is important, but in front of a global audience, learning professionals need to do more than establish rapport, show credibility and create trust.
It is likely there will be some permanent changes in how we live our lives after this crisis passes. It is too early to know the effect on training moving forward, but it is not hard to imagine adopting more remote technology to meet learners' needs.
Most of the world is moving corporate training online due to the coronavirus pandemic. However, it’s important to remember that you cannot accomplish this migration by merely moving classroom content online.
If we seek to support instructors and trainers to excel within their profession, then we need to consider a professional development approach that demonstrates empathy for the individuals and values their role within the enterprise.
When successfully deployed, field trainers improve onboarding, help new hires develop their skills and enhance coaching for existing sales reps. That said, many FTs could be better equipped for their roles through the development of enhanced people skills.
Our perceptions are unique, based on our past knowledge, experience, and cultural norms and assumptions. How might trainers’ biases, inaccurate perceptions, assumptions and expectations affect the success of training and impede in successful learning?
Training delivery has grown from traditional, in-class, instructor-led courses to dynamic, agile learning methods that encompass webinar, VR and AI models. These changes mean that instructors are now students on a journey to prepare for the future.
Training has come a long way from relying on traditional lecture-based classroom sessions to offering a rich menu of learner-centered options for delivery. However, in many cases, an instructor-led training session is still the best way to engage workers.