Your call center could be the single most important touch point for your customers. A survey by Forrester showed that close to 80 percent of the general public still prefers to contact customer service by phone, making it a highly strategic business...
Tag: soft skills
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Loyal customers are like money in the bank. They buy more often than other customers and are less swayed by the competition. Loyal customers are more familiar with your products and services, which can reduce your overall support costs.
The millennials are here and they have a resume full of hard skills to offer. College degrees and internships have afforded them the knowledge and newfound skill sets to add to their portfolio, but inexperience and greenness to the business world have...
Although the seeds for participative management and collaborative leadership were planted in the marketplace years ago and have seen substantial growth in our organizations and institutions since, tending the garden of their evolution has been and is no...