While retraining functional job tasks is relatively straightforward, soft skills training requires a more targeted and custom approach.
As organizations contemplate hybrid in-office/work-from-anywhere (WFA) models, virtual reality can provide powerful learning experiences to remote and on-site employees.
Training telehealth workers on core soft skills like communication, empathy and agility will drive patient-centric experiences now and long after the pandemic subsides.
To improve the effectiveness of your customer service training programs and develop strong leaders, here are six soft skills to integrate into your programs.
Explore what’s right for your organization in “Soft Skills, Adaptive Leaders,” an interactive compendium of research, insights and on-demand tools from an eight-week learning journey for leadership and learning development.
Organizations are increasingly looking to virtual reality as a new tool for delivering soft skills training more effectively.
A critical factor in improving employee performance is an inspiring leader.