While the concept of product training and onboarding is not new, there is now a greater understanding of the strong correlations among effective training, product adoption and customer health, especially at SaaS companies.
Tag: scaling programs
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The rise in the adoption of e-learning has been consistent, in part because e-learning scales. But as learning ecosystems have become filled with e-learning modules and courses, an unfortunate reality has emerged: Not all uses of a modality will be good.
E-learning was supposed to provide affordable training, at scale. Does it?
The good news is that technology is giving coaches options to scale their practices without sacrificing the integrity of their client relationships.
In L&D, trade-offs between scale and stickiness are inevitable. With limited resources (time, money and people), it is almost impossible to reach everybody with great, personalized and sticky content on time, every time.
Organizations that figure out how to efficiently deliver the benefits of training across the entire workforce are positioned for success.