The single most effective way you can improve productivity and sales within your business is to align your whole organization around the customer experience. This idea might sound like a simple and clear-cut way to operate, but it requires commitment.
For any sales training initiative to be successful and achieve maximum return on investment, there must be buy-in from the training participants. It can be challenging to get salespeople excited about training, since they’ll be pulled away from selling.
The last 12 months have been my own real-life version of “Undercover Boss,” transitioning from being a CEO to a sales rep back to a CEO. I thought I understood what it took to be a successful sales executive. I was wrong.
Marketing training and events company MarketingProfs and sales training company VantagePoint Performance announce a strategic alliance to help marketing and sales professionals work more collaboratively. The two companies are teaming up under Joe Terry.
Great Hill Partners and Spectrum Equity have signed a definitive agreement to acquire assets of IBM's sales performance management business and operate it as an independent company. Following close of the transaction, the new company, Varicent Software ("V
Your customer service representatives are the face and voice of your organization. Customer service reps should meet every caller with excitement and a genuine desire to help in order to make an impactful impression on the customer.
A new-to-market growth intelligence company, AuctusIQ, today officially launched its performance-based technology platform, with a mission of helping global sales organizations accelerate cost-effective growth.