A friend and colleague have rightly noted more than once, “If you can measure it, you can change it.” Make no mistake, I agree whole-heartedly. Also make no mistake, not everyone is willing to measure.
Tag: Sales Training
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Effectively managing customer relationships and providing solutions to meet client needs are critical skills for sales reps to master to improve customer experience and increase sales. However, sales management often overlooks how to use sales training...
Today’s training narrative sounds little like that of the last decade. Customer apathy and economically minded decision-makers asking ‘why do we need this?’ have forced the change.
When most people think of online training, the first thing that often comes to mind is a static slideshow presentation with monotonous voiceover.
Training BPO has changed considerably since the late '90's when many believe it actually took root as a viable business strategy for learning leaders.
Imagine this: Your sales rep is about to make a call to your largest customer.
The first quarter of 2010 is shaping up to be a growth market for training products and services.