Non-compliance is our bane as trainers. Or is it? Why are some non-compliant salespeople capable of ultimately embracing change, while others remain steadfastly opposed? Here is a tale of two non-complaint salespeople.
Allego, the sales learning and coaching platform, today announced the close of a strong quarter, in which the company added key new customers, renewed 100 percent of its existing customer base and garnered solid industry recognition.
While the extent and feasibility of “all-hands” customer support may vary based on organizational structure, there are valuable lessons to be learned from customer-centric companies, especially for teams in sales or marketing.
It’s frequently said in the L&D community that as learners, employees are now acting like consumers. As a result, experts say, organizations need to change their approach to learning and development.
Considering the average tenure of a sales rep is now under two years, according to numerous studies, successful, rapid onboarding is all the more critical.
Every visit a customer makes to an auto service facility is like a mini-journey. When that trip is over, the customer to feel well-served, valued and maybe even a bit delighted. Great customer service training is what makes that happen.