Customer training is a surefire way to improve your customer experience while reducing churn and lowering support costs. But, how do you develop a program that drives measurable business outcomes?
Royal Brunei Airlines has launched an eLearning strategy supported by learning technology and content solutions provided by Peak Pacific.
You might think customer onboarding is all about teaching new customers how to use your product – which buttons to click and how to navigate around the interface. But the most effective customer onboarding is much more than that.
Administrate, a software as a service (SaaS) training management platform, is teaming up with the global leader in video conferencing, Zoom Video Communications, to provide virtual instructor-led training capability to its customers.
NEOGOV, a market and technology leader in SaaS human resources software for the public sector and higher education markets, announced today that it has acquired FirstNet Learning, a leading provider of comprehensive online learning solutions.
The training industry is undergoing a major shift in how it delivers services. Today, the SaaS delivery model is being used for many business and consumer applications, including training-as-a-service (TaaS).