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Training managers know if their programs really add to the bottom line by evaluating your results against their customers’ goals. And, with the Internet’s rise, and recently mobile devices, this has become a lot easier.
Your staff needs training in a particular area, so you do some research to find a course. You send your staff to the training and they come back enthused, assuring you that the class was enjoyable and that they were able to hone their skills through what...

Targeting Your Influence Part 3

2 min read
A healthcare manager-practitioner participating in one of my live sessions laid a challenge down last week, “What is my return for taking the time to target and map the core of my team? What can I expect to get back and what’s in it for my...

Understanding the ROI of e-Learning

4 min read
ROI stands for "Return on Investment" and is the most commonly used financial calculation for determining the business impact of training projects. We calculate the ROI of a training project by first determining the total monetary benefit derived from the...