Credential Engine today announced that Walmart has provided additional support through a grant to support its efforts to improve understanding around education and training standards in the retail and hospitality sectors.
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Pitchboy, a virtual reality training company which provides customized training for sales and customer representatives, announced it has closed its round of seed funding.
An effective onboarding program will help you meet customer needs and reach business goals by engaging and training your new employees more quickly.
Investing in an effective onboarding program can improve engagement for new employees, while playing a crucial role in customer satisfaction for today’s retailers.
Selling luxury brands in the duty-free world is a different proposition to selling them in high-end stores. For sales staff, success requires a different set of skills – and their training has to reflect those differences.
If sales associates are more knowledgeable about their products, they will sell more of their products rather than their competitors’. And, if the manufacturer provides sellers with tools that make selling easier, it can build brand loyalty and affinity.
Inkling Systems, Inc. ("Inkling"), a leading enterprise software platform for field workforce operations management, today announced its acquisition by Marlin Equity Partners ("Marlin"), a global investment firm.
Making sure employees on the frontline of the customer experience are knowledgeable and engaged is key to improving service. However, classroom or traditional e-learning are often not efficient ways for those employees to learn.
Nudge Rewards today announced that it has raised $5 million in Series A funding. The financing will enable the company to further fuel the expansion of its business across North America.
Unless one aspires to be Picasso or Mark Twain, most professions require interaction with consumers. The most successful companies intrinsically emphasize the important concept that customer service is everyone’s job.