The impact of COVID-19 so far has been the most dramatic in companies that rely heavily on the frontline workforce to deliver a great customer experience.
In the advent of online shopping, brick-and-mortar retailers must add value to the customer experience in order to avoid obsolescence.
Today, The Retail Doctor, the world’s leading expert on brick-and-mortar retailers, announced a new partnership with Axonify, a leader in frontline employee training. Together, they will bring retail-specific training content to Axonify customers.
Credential Engine today announced that Walmart has provided additional support through a grant to support its efforts to improve understanding around education and training standards in the retail and hospitality sectors.
Pitchboy, a virtual reality training company which provides customized training for sales and customer representatives, announced it has closed its round of seed funding.
An effective onboarding program will help you meet customer needs and reach business goals by engaging and training your new employees more quickly.
Selling luxury brands in the duty-free world is a different proposition to selling them in high-end stores. For sales staff, success requires a different set of skills – and their training has to reflect those differences.
If sales associates are more knowledgeable about their products, they will sell more of their products rather than their competitors’. And, if the manufacturer provides sellers with tools that make selling easier, it can build brand loyalty and affinity.
Inkling Systems, Inc. ("Inkling"), a leading enterprise software platform for field workforce operations management, today announced its acquisition by Marlin Equity Partners ("Marlin"), a global investment firm.
Making sure employees on the frontline of the customer experience are knowledgeable and engaged is key to improving service. However, classroom or traditional e-learning are often not efficient ways for those employees to learn.