Selling luxury brands in the duty-free world is a different proposition to selling them in high-end stores. For sales staff, success requires a different set of skills – and their training has to reflect those differences.
If sales associates are more knowledgeable about their products, they will sell more of their products rather than their competitors’. And, if the manufacturer provides sellers with tools that make selling easier, it can build brand loyalty and affinity.
Inkling Systems, Inc. ("Inkling"), a leading enterprise software platform for field workforce operations management, today announced its acquisition by Marlin Equity Partners ("Marlin"), a global investment firm.
Making sure employees on the frontline of the customer experience are knowledgeable and engaged is key to improving service. However, classroom or traditional e-learning are often not efficient ways for those employees to learn.
Nudge Rewards today announced that it has raised $5 million in Series A funding. The financing will enable the company to further fuel the expansion of its business across North America.
One of the world’s most innovative learning platforms is coming to U.S. shores with a focus on changing retail learning.
One of the biggest challenges in the service industry is that many employees are promoted to management and supervisory positions without the proper training.