A sales training program will have the most traction and ROI when it’s followed by a well-executed coaching and reinforcement plan. Here are five coaching and reinforcement strategies that top-performing sales organizations implement.
Due to its ability to engage learners, gamification is commonly used for knowledge transfer in the workplace — but gamification also has the power to reinforce key concepts, behaviors and skills that, when applied, will drive impactful business results.
The more of your team members you can engage, the more successful your organization will be. The high-performing learning organization adapts more quickly to a constantly changing business environment and leads – rather than follows – the market.
Modern technology makes it easy to extend the learning, keep people accountable, sustain motivation and create behavioral change. One tool you can use to sustain learning and create behavioral change is the post-training webinar.
If you shop online and have ever had a question about or a problem with an order, you may have interacted with a customer service chatbot. Some organizations are also now using chatbots in their employee training programs.
Learning and development (L&D) experts and corporate training professionals spend countless hours designing programs that are intended to help employees learn valuable skills, all in the hopes that it will make them better at their jobs.