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To Create Order Out of Chaos

1 min read
Setting your own rules of engagement means establishing your standard of interactional excellence for the 21st century. Leading is different today, but a new set of rules will create order out of chaos.

From Breathless to Breathing

2 min read
Email, text messaging and conversational apnea is spreading like wildfire. The truth is we are holding our breath before communicating with others and this is leading to reactive, highly charged conversations.

Bringing Out the Best

2 min read
While conducting webinars and live presentations based upon my book, “Bring Out the Best in Every Employee”, a distinct pattern of topics has begun to emerge in the questions I field. I’d like to begin to tackle two recurrent topics here, and take...

Leadership Presence

2 min read
One of the most impactful qualities of successful executives is often referred to as leadership presence. The irony is that it is also one of the least tangible.