When trying to influence others, we often focus on what we say or do, but we might also think about how we say it. Body language, facial expression and vocal tone are important aspects of influence — but they also are only part of the story.
Soft skills – self-awareness, patience, impulse control, empathy, altruism and collaboration – have always been the key to our survival and success.
How do leaders use expertise to influence employee behavior, and how do knowledge workers react to that expertise?
Google the term “leadership” sometime, and experience firsthand what it feels like to be overwhelmed (over 162 million references containing thousands of different characterizations). Somewhere in that ocean of information, you will come across the...
Although training to help leaders influence work behavior is an area of significant investment for many organizations, the ability of both managers and coworkers to influence employee behavior may not manifest the same way across generations.