Uniphore, the global Conversational AI technology company, today announced the launch of auMina QSense™, a smart quality management tool for business analysts, quality analysts, and contact center agents.
Traditional approaches can’t keep up with the cutthroat competition and rapidly evolving markets that salespeople face. In response, sales training and enablement teams have evolved their approach.
We have known for some time that leaders progress faster than their peers. The time to the top is determined not only by the leader’s career choices and grit but also by the size and industry sector of the organization.
An employee did something, someone observed her doing it and so a box was checked. This oversimplification of on-the-job training (OJT) evaluation is all too often the only performance feedback employees and managers see.
Despite the correlation between onboarding and retention, many organizations continue to drag their feet on building structured onboarding frameworks.