According to new research, the U.S. workforce is eager to upskill. However, employers are failing to cater to the development needs of their employees, with fewer than half (46%) of employees having received work-based training in the past year.
Organizations are increasingly recognizing the importance of human capital development to business success. The secret is designing intentional learning. Designing learning at work is more than creating events; it is about an entire learning ecosystem.
Coaching employees is not what it used to be. In response to the demands of the knowledge economy, workplace coaching is no longer about giving directions; it’s about helping employees take ownership. Yet few managers know how to do that.
While many companies bring in external coaching consultants, internal coaching programs are created as a way to introduce coaching to an organization’s culture and to support the practice within a company.
Uniphore, the global Conversational AI technology company, today announced the launch of auMina QSense™, a smart quality management tool for business analysts, quality analysts, and contact center agents.